How do I make my profile public or private?
Your profile will always be viewable through your direct link (www.sponsorhouse/members/yourDisplayName) or if people click on your headshot from any of your “friends’” accounts.
However, your profile will not be searchable until you validate your email address on your account (which you may do by clicking on the warning message on your account homepage).
If you do not want your account to be searchable and have already validated your email address, you will need to change the email associated with your account and then change it back. To change your email, go to “account > account settings > Change Email.”
If you are unable to add results. please make sure you have:
1) Selected your Sports
2) Selected you sanctioner(s) and class(es)
To select your sports:
- go to your account homepage
- click over to "My Sports" and click “add sport”
- select your sport category, sport and disciplines from the drop-downs
- click “save”
From here, select your classes by
- clicking on the "edit my classes” section
- choosing your sanctioner form the drop-down and selecting your corresponding classes . If you do not see your class, click the “add custom class” tab to add your own.
Once this information has been completed, you may return to your profile and add results. To do so,
- Click "profile > Results > Add New Result"
- Select the discipline you competed in, then click "next"
- Select your event from the drop-down. (If you do not see your event, add it by clicking “Click here to add a new event”)
- Add your result and click “save.”
If you are still unable to add your results, please contact us.
Why can’t I add results to my team profile?
There is currently no Team Results section in the team account profile. This feature will be coming soon.
For now you may enter results in the profiles of each of your team members.
How do I add team members to my team profile page?
An individual athlete must request to join your team. To do so, s/he must search for your team and click on the “Join Team” button under the team headshot.
You will receive the request in your team account “mailbox” in the “team requests” section. Check each of the athletes you wish to add to your team account and click on the “accept” button to add these members to your team.
How do sponsorships work for teams? Can team members still receive individual sponsorships?
Sponsorship for teams is very similar to individual athlete sponsorship, except most companies require the team manager purchase all product for their team members.
Athletes may still seek individual sponsorships outside the team as long as the companies they are applying to are not competitors of their team’s sponsors.
If there are any questions about whether a company is a competitor, please contact each company’s Rider Support and ask whether there is a conflict before applying to (and definitely before accepting!) sponsorships.
How can I reset my password?
To have your password sent to your email account, go to www. Sponsorhouse.com and click the "Forgot Password" link to the left of the "Sign In" button.
To reset your password, type in the email address you used when you originally signed up with the site. An email will then be sent to you with instructions on how to obtain your new password.
How do I Delete My Account?
To delete your account, go to “account > account settings > Cancel Account.”
After clicking on the “cancel account” button, your account will be marked for deletion, but will not actually be deleted until the following Sunday.
You may cancel the deletion at anytime before the following Sunday, by clicking on the warning message on your account homepage.
How can I renew or upgrade my account?
- Login to your account
- Click on "account > account settings > account options"
- Click on the “upgrade/renew” button
- Enter your payment information
Please make sure your billing address matches that on your credit card to avoid incomplete transactions.
How do I create a new account with the same email?
To open a second account with an email you already use, create the second account with a false email address and log in. After logging in, visit your “account settings” and click on the “change password” link. From here you can enter the email address you wish to use for both accounts and click “next.”
An email will be sent to your email account requesting you to validate your email address.
How do I retrieve my profile created by the ABA?
If the ABA has created a profile for you and you know the email they had on record for you, click “sign in,” use the “forgot password” link and then enter your email. If the email address is correct, you will receive a link enabling you to create a password that will enable you to access the account.
If the email is not recognized, please submit an inquiry to us here, be sure to include your email and phone number, and we can change the email address and set up a password for you.
How do I link my new profile to the ABA Points page?
After logging into your profile on SponsorHouse:
• Click on "my sports" in the grey navigation bar
• Select cycling>BMX as your default sport and the ABA as your sanctioner
• Add the classes you race, followed by add your ABA membership ID number.
• Click on "account settings"
• Check the information listed under your contact info. To link to the ABA, you must have the correct first name, last name, city, state and zip code entered.
• Go back to the “account settings” area and click on the “validate email” link.
• Log into your email and click on the link sent in the email.
After completing these steps, your profile should link to the ABA page within two weeks.
How do I search for other athletes or teams?
To browse for athletes and teams, click on the “Browse SponsorHouse” tab at the top right of any page and click on the “athletes” or “team” link at the top of the page.
To search for a specific person, type their first, last or display name in the keyword search box above the Browse tab on any page, select the member type from the drop-down and click the “search” button.
How do I search for potential sponsors?
To view the sponsorship opportunities that you are eligible for, click the “Find Sponsors” tab in the navigation bar on any page.
To browse all of the companies on SponsorHouse, click on the “Browse SponsorHouse” tab at the top right of any page and click on the “companies” link at the top of the page.
How do I mass message my friends and sponsors?
To send a mass message, click on the “send broadcast” button on your account homepage, select the group you wish to message and then enter the content and click “send.”
You may also access the “Send Broadcast” feature from a link in your “mailbox.”
Note: At this time, an athlete who is a member of a team cannot send a broadcast to only their teammates. If you try to send a message to “teams,” only your Team Manager(s) will receive the message.